Privacy Policy

Last Updated: January 15, 2025

At Evolve Gate, we believe your privacy isn't just a legal obligation – it's fundamental to building trust. This policy explains how we collect, use, and protect your personal information when you interact with our software development platform. We've written this in plain language because transparency shouldn't require a law degree to understand.

Information We Collect

When you use our platform, we collect different types of information to provide you with the best possible experience. Here's what we gather and why:

Personal Information You Provide

Account details including your name, email address, and contact information

Professional information such as your job title, company, and technical skills

Communication data when you contact our support team or participate in forums

Payment information processed securely through our third-party payment processors

Learning preferences and progress data to personalize your educational experience

Automatically Collected Information

Like most digital platforms, we automatically collect certain technical information to improve our services and ensure security. This includes your IP address, browser type, device information, and how you interact with our platform.

We use cookies and similar technologies to enhance your experience, but you can control these settings in your browser preferences at any time.

How We Use Your Information

Your information serves specific purposes that directly benefit your experience on our platform. We don't sell your personal data to third parties, and we certainly don't use it for anything that doesn't serve your interests.

Purpose	Information Used	Legal Basis
Platform access and account management	Personal and account information	Contract performance
Personalized learning recommendations	Usage data and preferences	Legitimate interest
Customer support and communication	Contact information and support history	Contract performance
Security and fraud prevention	Technical and usage data	Legitimate interest

Data Sharing and Third Parties

We work with carefully selected partners to provide you with the best possible service. However, we maintain strict controls over how your information is shared and used.

Service Providers

We share information with trusted service providers who help us operate our platform, including cloud hosting services, payment processors, and analytics providers. These partners are contractually bound to protect your information and can only use it for the specific services they provide to us.

Legal Requirements

In rare circumstances, we may need to disclose your information to comply with legal obligations, court orders, or to protect the rights and safety of our users and company. We'll always notify you unless legally prohibited from doing so.

We never sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is not a commodity to us.

Your Privacy Rights

You have significant control over your personal information. These rights aren't just legal requirements – they're fundamental to how we operate.

Access Your Data

Request a copy of all personal information we hold about you, including how we've used it and who we've shared it with.

Correct Inaccuracies

Update or correct any inaccurate or incomplete personal information in your account or our records.

Delete Your Information

Request deletion of your personal data, subject to certain legal and contractual obligations.

Restrict Processing

Limit how we use your information while we address any concerns you have about its accuracy or use.

Data Portability

Receive your personal data in a structured format that you can transfer to another service provider.

Object to Processing

Object to certain types of processing, particularly for direct marketing or legitimate interest purposes.

Data Security and Protection

Protecting your information isn't just about following best practices – it's about maintaining the trust you place in us. We implement multiple layers of security to safeguard your data.

Technical Safeguards

End-to-end encryption for data transmission and storage

Regular security assessments and penetration testing

Multi-factor authentication for account access

Secure data centers with physical access controls

Regular software updates and security patches

Organizational Measures

Our team receives regular privacy and security training, and we maintain strict access controls so only authorized personnel can access your information on a need-to-know basis. We also have incident response procedures in place should any security issues arise.

Data Retention and Deletion

We don't keep your information forever. Our retention periods are based on the purpose for which we collected the data, legal requirements, and your relationship with our platform.

Retention Periods

Account information: Retained while your account is active plus 3 years after closure

Learning progress data: Retained for 5 years to support continued education

Support communications: Retained for 2 years for quality assurance

Technical logs: Retained for 12 months for security and performance analysis

Marketing data: Retained until you withdraw consent or 3 years of inactivity

When retention periods expire, we securely delete or anonymize your information. You can also request earlier deletion by contacting us directly.

International Data Transfers

As a platform serving users globally, we sometimes need to transfer your information outside Romania. When we do, we ensure appropriate safeguards are in place to protect your privacy rights.

We use standard contractual clauses approved by the European Commission and work only with service providers who demonstrate adequate data protection measures. Your information receives the same level of protection regardless of where it's processed.

Changes to This Policy

Privacy isn't static, and neither is this policy. We'll update it as our practices evolve and as privacy laws change. When we make significant changes, we'll notify you via email and prominently display the updates on our platform.

We encourage you to review this policy periodically to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated.

Contact Our Privacy Team

Have questions about your privacy or want to exercise your rights? We're here to help.

Email: support@neshslore.com

Address: Dambovita Nr 158, Odaia Turcului 137297, Romania

Phone: +40755253229

We aim to respond to all privacy inquiries within 48 hours and fulfill data requests within 30 days.